Cancellation Policy & Form

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of the contract.

To exercise your right of withdrawal, you must inform us (Philipp Raeke, Karmeliterplatz 2/I, 8010 Graz, email: kontakt@puzzleprint.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. by email).

Expiry of the right of withdrawal for digital content

The right of withdrawal expires for contracts for the supply of digital content not supplied on a tangible medium if the trader has begun performance after the consumer has expressly consented that the trader may begin performance before the expiry of the withdrawal period and the consumer has confirmed awareness that consent results in loss of the right of withdrawal (Art. 16 lit. m Consumer Rights Directive 2011/83/EU).

Since PuzzlePrint Premium is activated immediately after payment, the right of withdrawal expires upon commencement of performance. If in doubt, please contact us — we will find a fair solution.

Model withdrawal form

To: Philipp Raeke, Karmeliterplatz 2/I, 8010 Graz, kontakt@puzzleprint.org

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following service: PuzzlePrint Premium

Ordered on (*): ___________

Name of consumer(s): ___________

Address of consumer(s): ___________

Date: ___________

(*) Delete as appropriate.

As of: May 2026